Delivery Information

All UK orders over £20 receive FREE delivery! Delivery for UK orders valued at £20 or less is charged at £2.99.

 

Order processing time is 1-3 working days upon placing an order. Once dispatched, delivery time is usually 2-4 working days.

 

Please note: For your peace of mind, all parcels are sent on a fully tracked service. To enable our designated couriers to successfully deliver your parcel a signature on delivery may be required. If you are not available to sign for your goods please specify an alternative delivery address (e.g. work) during the checkout process.

 

Collection from the salon is available for local customers. You will receive an email from us updating you that your order is now ready for collection. Please do not attempt to collect your parcel until you receive this notification.

 

Our clinic address is: Core Beauty, 200 High Street, Boston Spa, LS23 6BT.

 

Orders placed on Saturdays / Sundays or Bank holidays will be processed on the following working day.

 

During the Christmas and New Year period it might take longer to dispatch your order (up to 7 working days).

 

In the event of delivery not being possible within 14 days (UK) of receiving the order, we will undertake to keep you informed of any changes and give you the option to cancel the order and receive full refund of monies paid.

 

If an item is out of stock we will aim to contact you within 5 working days of your order being placed. We may offer alternative items or inform you of the date that we expect the missing item(s) to be back in stock.

 

The majority of orders will arrive within the delivery times stated above, however, please allow at least 10 working days for UK delivery before contacting us, as we are unable to investigate with couriers until this time has passed.

 

Core Beauty cannot accept responsibility on all orders including delays caused by unforeseen circumstances, such as busy holiday periods. In these instances, the original shipping costs cannot be refunded.

 

If a parcel is deemed lost we will not be able to offer a replacement until 10 – 25 working days after the shipping date, subject to customers completing a non-receipt form. If a parcel is lost, we are not able to offer a straight refund, we will however send out a replacement. Any goods not received within the above timescales must be reported to Core Beauty in writing 25 working days from the date of dispatch.

 

In the instance where tracking information shows a parcel has been delivered, however the customer claims it has not been received, Core Beauty must be notified in writing within 10 working days from the couriers delivery date. Please note we cannot accept responsibility after this time frame due to courier regulations regarding the compensation for lost parcels.

 

Please ensure the delivery address provided at checkout is correct. We cannot be held responsible for failed deliveries whereby the address provided by the customer is not accurate. If a delivery fails due to a customer supplying an address incorrectly, we will not re-send or refund the order until the original parcel has been returned to our premises.

 

The products you order will be delivered to the delivery address you give when you placed your order, however, if you are a new customer placing an order for the first time we reserve the right to post only to the billing address provided should this differ from the delivery address.

 

Upon receipt of your order you may be asked to sign for the parcel received in good condition. If a parcel appears to be damaged in any way DO NOT accept the delivery and notify us immediately.